Read Frequently Asked Questions about product ordering, technical troubleshooting, software updates and more.
You may fill out the Contact Us form or call us at the numbers listed on the Contact Us form.
|
Ordering & Service Agreements
|
Email the APOC International Customer Service Department at intlsvc@apoc.abbott.com. Please include details such as a PO Number or Order Number in the body of the email so we can expedite your response.
|
Ordering & Service Agreements
|
Email intlsvc@apoc.abbott.com and the International Customer Service Department will provide the sales representative information to you. Please include details such as facility name, address, city, state, country and postal code in the body of the email so we can locate your sales representative more quickly.
|
Ordering & Service Agreements
|
APOC does not currently provide service agreement contracts for international customers.
|
Ordering & Service Agreements
|
Orders should be placed with APOC International Customer Service at intlsvc@apoc.abbott.com.
|
Ordering & Service Agreements
|
For i-STAT only:
Technical support is available to Abbott Point of Care customers 24/7.
|
Ordering & Service Agreements
|
Please email intlsvc@apoc.abbott.com and provide the RGA or order number along with the Serial Numbers for items to be returned. We will respond to your request within 24 business hours.
|
Ordering & Service Agreements
|
i-STAT 1 System CLEW software is updated twice a year, typically in May and November. The latest software update will be accessible on the Software Updates page.
|
System Software Updates
|
The CLEW A36 software expires on 12-December-2018 at 8 a.m. per your specific time zone.
|
System Software Updates
|
The Analyzer Status page in the i-STAT 1 Handheld will list the CLEW and JAMS software versions currently installed.
|
System Software Updates
|
View our Technical Bulletins to get instructions on how to update
i-STAT 1 Handheld software.
|
System Software Updates
|
The CLEW software update may be performed on computers with Windows 2000, Windows XP, or Windows 7 operating systems. The software executable file is compatible with both 32-bit or 64-bit systems.
Note: Although you may perform the CLEW/JAMS software update on the systems listed above, the Central Data Station application will not be validated for any operating system higher than Windows XP 32-bit.
|
System Software Updates
|
When using CDS or DE to perform the software update on the analyzer using a network downloader, it is necessary to update CDS or DE first.
Otherwise, the order of update does not matter.
Follow the software update instructions applicable to your i-STAT 1 data management use model.
|
System Software Updates
|
No, when using a serial downloader, select only from the available COM ports (e.g. COM1, 2, etc.) within the Jammlite Utility dropdown menu.
|
System Software Updates
|
On the handheld screen, the message, "CLEW Expiring, Update Required" displays on the Test Menu screen 15 days before the CLEW version will expire.
|
System Software Updates
|
The handheld's CLEW software has expired and the software update instructions must be performed before testing can be enabled.
|
System Software Updates
|
Abbott Point of Care recommends that the external Electronic Simulator be run after performing the software update.
|
System Software Updates
|
Due to the continuous manufacturing process improvements to the
i-STAT 1 System, it is necessary to update standardization values from time to time to maintain long-term consistency of performance. These updates are equivalent to manually adjusting calibration on a traditional laboratory analyzer.
New CLEW software is updated twice a year and re-establishes these standardization values and incorporates refinements to the internal quality monitoring system. New JAMS application software allows the i-STAT 1 Handheld to recognize any newly launched cartridge types and to perform any newly launched features.
|
System Software Updates
|
You may print or download i-STAT 1 System Update Packets on our website.
|
System Software Updates
|
Yes, the i-STAT 1 Handheld may be updated to the latest CLEW and JAMS software regardless of what version is currently installed.
|
System Software Updates
|
|
System Software Updates
|
No, a data management system is not required to update i-STAT handhelds.
|
System Software Updates
|
Abbott Point of Care does not have a recommendation for completion of the update within the same day. However, because the CLEW software does re-establish standardisation values and incorporates refinements to the internal quality monitoring system, we do recommend that once the update process begins at a facility, the update process be completed for all handhelds as soon as possible.
|
System Software Updates
|
Technical support is available 24/7. Choose one of the available options below.
|
System Software Updates
|
You can download Value Assignment Sheets from pointofcare.abbott for the correct target values and ranges for your i-STAT test cartridge controls and calibration verification materials.
You may also access electronic Value Assignment Sheets (eVAS). Make sure you select the correct CLEW version.
|
General Product Information
|
|
General Product Information
|
The serial number for the downloader is located on the underside of the downloader. The serial number will start with one of the following prefixes: DS, DN, DRS, DRN, or DRC.
|
General Product Information
|
|
General Product Information
|
Abbott Point of Care offers information about IQCP, a new quality control option for non-waived testing under the Clinical Laboratory Improvement Amendments. Logged in users can access this information and our IQCP Frequently Asked Questions from our Support pages.
|
Other
|
When you register for pointofcare.abbott and opt-in for information from Abbott Point of Care, you will receive communications on upcoming webinars, product updates and can access to tutorials and training materials for the i-STAT System.
|
Other
|
Links which take you out of Abbott worldwide websites are not under the control of Abbott, and Abbott is not responsible for the contents of any such site or any further links from such site. Abbott is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by Abbott. The website that you have requested also may not be optimised for your screen size.
Please be aware that the website you have requested is intended for the residents of a particular country or countries, as noted on that site. As a result, the site may contain information on pharmaceuticals, medical devices and other products or uses of those products that are not approved in other countries or regions.
Please be aware that the website you have requested is intended for the residents of a particular country or countries, as noted on that site. As a result, the site may contain information on pharmaceuticals, medical devices and other products or uses of those products that are not approved in other countries or regions.
The page you are trying to access is best viewed on a desktop or laptop computer.
