Contact Us

We're Here to Help!

Whatever your needs may be, our experts at Abbott Point of Care are happy to help. Our dedicated and experienced team is made up of both clinical and technical professionals—all here to support point-of-care testing in your facility. Use the Contact Us form below to help direct any inquiry you may have.

Contact us about Abbott Point of Care product information and ordering, hardware and software questions (including HL7 key generation), or to request a call from a sales representative. You should expect a response within 2 business days. If your inquiry requires immediate attention, please call us.

Please note: We cannot provide answers to personal, medically related questions; for these, you should contact your physician.

Fields marked with an asterisk(*) are required.

Contact Information

US Orders, Invoices, or Order Status Tracking
Call 1-800-323-9100, Option 2
8 a.m.–6:30 p.m. EST Monday–Friday

US Service Agreements
Call 1-800-366-8020, Option 4
8:30 a.m.–5 p.m. EST Monday–Friday
Fax: 1-847-785-8719

Product Returns or Credits
Call 1-800-366-8020, Option 5
8:30 a.m.–5 p.m. EST Monday–Friday

International Orders
Call 1-609-454-9000
8 a.m.–5 p.m. EST Monday–Friday

Technical Support, Hospital-based Customers
Call 1-800-366-8020, Option 1
24 hours, 7 days a week

Technical Support, Other US Customers
Call 1-800-284-0702, Option 1
24 hours, 7 days a week

Technical Support, International Customers
For 24 hours, 7 days a week support,
view International support lines (PDF, 175 KB)

Technical Support, Piccolo Xpress
Call 1-800-822-2947, Option 2
24 hours, 7 days a week

Purchase Products Online

Our Locations

We are headquartered in Princeton, New Jersey, with more than 1,500 global employees and a presence in 84 countries. Our 500,000 square-foot, state-of-the-art manufacturing facility, Abbott Pointe, is located in Ottawa, Ontario, Canada.

400 College Road East
Princeton, NJ 08540
Telephone: 1-800-827-7828

7115 Millcreek Drive
Mississauga, Ontario L5N 3R3
Telephone: 1-905-858-2450

Abbott House, Vanwall Business Park, 
Vanwall Rd, Maidenhead, Berkshire SL6 4XF
Telephone: +44(0) 1628 589971

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